クレームの処理 how to deal with customers G: Ganja Inc, this is fiddy how can I help you. C: I'm gonna stop my shipment. G: ok when you need to cancel we request a writing. C: WHAT? I'm requesting right away. G: i cannot cancel over the phone. we need request writing. C: WHAT? I wanna speak to a manager. G: well, my manager will say exact same shit. C: WHAT? G: we need at lease three things. your id #, a request to cancel and your signature. C: No, I'm requesting right now! G: if you dont wanna do that shit, i cant cancel that shit.